Quick description
Coinsquare is a Canadian cryptocurrency trading platform that requires secure authentication to access wallets, funding, and trading features. This page explains the standard login flow, two-factor authentication (2FA), common login failures, account recovery procedures, and best security practices.
How to sign in (step-by-step)
Open your browser and go to the Coinsquare website. Always verify the address begins with https:// and shows a valid padlock icon.
Type your registered email address and password. Use copy-paste cautiously — paste only if you are certain the clipboard is safe.
If you have two-factor authentication enabled, enter the temporary code from your authenticator app (e.g., Google Authenticator, Authy) or SMS code if configured.
After successful authentication you will be directed to your Coinsquare dashboard. If prompted, complete any additional verification steps.
Troubleshooting: common login problems & fixes
- Wrong password: Use the "Forgot password" link to reset. Check spam for reset emails.
- No 2FA code: Ensure your authenticator app is synced to the correct time. Reinstall or reconfigure only after verifying account ownership.
- Account locked: Repeated failed attempts may temporarily lock access. Wait the cooldown period or contact support.
- Suspicious activity: If you suspect compromise, do not log in from public networks. Contact support immediately and change passwords from a secure device.
Account recovery & 2FA reset
If you cannot access your account, follow Coinsquare's recovery flow: request a password reset, verify ownership via your email, and follow identity verification prompts. For lost 2FA devices, prepare government ID and any recovery codes you saved — Coinsquare may require manual verification to reset 2FA.
Security best practices
- Enable 2FA using an authenticator app rather than SMS when possible.
- Use a unique, strong password stored in a reputable password manager.
- Enable device and IP restrictions if supported.
- Keep software and browser extensions up to date to reduce attack surface.
Contact & support
If you are unable to solve a login issue, contact Coinsquare support through their official support channels. Provide only the necessary account information and avoid sharing passwords or full 2FA codes in support tickets.
FAQ
Q: How long does a password reset take?
A: Typically you should receive a password reset email within a few minutes — check your spam folder. If not received, contact support.
Q: Can Coinsquare reset my 2FA without ID?
A: For security, exchanges usually require identity verification to reset 2FA.